Enquire Order Status

• Select "Enquire Order Status" from the function menu to enquire the status of your order.



• Select "By Payment Transaction No." or "By Order No." and enter the Searcher Name/Name of Authorised User and Payment Transaction No. or Order No. Then click "Enquire" to view the transaction/order details and the corresponding order status.



• For "By Download" or "View by Browser" order, you can download or view the related land register or Unposted Memorial Information again by clicking the relevant hyperlink in the "Delivery Method" column before closure of the online services at 03:30 (next day) or the related land document within 3 calendar days.



• Details of "Completed" / "Collected" / "Cancelled" orders will be cleared after 62 calendar days, but you can still enquire details of all outstanding orders after the said period.



• Order status includes "New" (when payment has been made successfully), "In Progress" (for "By Fax" order only), "Completed" (when the order has been successfully processed and completed), "Collected" (for "Counter Collection" order only)(when the ordered land record has been collected by the customer) and "Cancelled" (when the order has been marked "cancelled" by the system). If payment of an order has been refunded or adjusted, a"Refunded" or "Adjusted" remark will be shown in the "Order Status" column.

Enquire Status of Lodged Document

• Select "Enquire Status of Lodged Document" from the function menu to enquire the status of a document lodged for registration.



• Enter the Memorial No. of the document and then click "Enquire".



• The registration status of the document will be shown.