If you have any questions about the IRIS Online Services, you may contact our Help Desks for assistance.

1. Search Services Help Desk

• For enquiries on application for subscription and use of the IRIS Online Services

2. Accounts Help Desk

• For enquiries on account matters

3. Technical Support Help Desk

• For enquiries on computer technical matters

Service Hours of Help Desks

1. Search Services Help Desk and Accounts Help Desk
   • Monday to Friday

     09:00 to 17:30
   • Telephone No.:

     (852) 3105 0000 (press 2 > 1 for Search Services Help Desk or 2 > 2 for Accounts Help Desk after selecting language)
   
   Calls received before 09:00 and after 17:30 on Monday to Friday and calls received on Saturday, Sunday and public holidays are transferred to the 1823 Call Centre.
2. Technical Support Help Desk
   • Monday to Friday

     08:30 to 18:30
   • Saturday

     08:30 to 14:00
   • Telephone No.:

     (852) 3105 0000 (press 2 > 3 after selecting language)
   
   (No service on Sunday and public holiday)